Update — Report: Verizon Wireless said it will scrap proposed $2 fee for 1-time payments, citing ‘customer feedback’.
It was just months ago, many banks nationwide insisted on charging customer fees for using bank accounts. It was a bad move for banks, and many retracted the fees to avoid customer discontent.
Verizon which happens to be the nation’s largest wireless company is throwing a new fee down customer’s throats. The company is instituting a $2 “convenience charge” for those customers who make one-time bill payments using a debit or credit card, either online or by telephone. The fee will go into effect on January 15, 2012.
Verizon has been quick to point out ways that customer’s can pay their bill without the fee. One of those ways is mailing a check to Verizon. One of the main reason’s that they initiated the charge was “To address costs incurred by us for only those customers who choose to make single bill payments.”
Now they are willing to pay someone to open a bill and process a check to save money? Something is rotten here, as another company thinks more about its own bank account instead of their loyal customers.
The $2.00 fee isn’t much to tack on at the end of a bill, but it does add up when paying for Verizon’s ‘not-so-cheap data plans’.
And when consumers build their plans, they construct them to be as cost-efficient as possible. This is why it’s hard to just let this one go.